Service management : operations, strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons

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Publication details: Boston McGraw-Hill/Irwin c2008Edition: 6th edDescription: xvii, 537 p. : ill. ; 29 cmISBN:

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Item type: Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658 FIT (Browse shelf(Opens below))	Available		487687

Includes bibliographical references and indexes

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