Managing knock your socks off service Chip R. Bell and Ron Zemke ; illustrations by John Bush. revisions by Chip R. Bell and Dave Zielinski

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Publication details: New York AMACOM 2007Edition: 2nd edDescription: viii, 232 p. : ill. ; 23 cmISBN:

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Holdings
Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 BEL (Browse shelf(Opens below))	Available		256647

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Previous	658.812 BAT Leading through relationship marketing: how winning organisations leverage stakeholder relationships to improve business performance	658.812 BEC Customer service and the telephone	658.812 BEC A guide to coding compliance	658.812 BEL Managing knock your socks off service	658.812 BEL Customer love: attracting and keeping customers for life	658.812 BEL Dealing with the boss from hell : a guide to life in the trenches	658.812 BEL Dealing with the customer from hell	Next

Includes bibliographical references and index

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