Customer relationship management Roger J. Baran, Robert J. Galka, Daniel P. Strunk

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Publication details: Australia Cengage Learning 2011Description: 308 p. : ill. ; 26 cmISBN:

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Item type: Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 BAR (Browse shelf(Opens below))	Available		501568

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Previous	658.812 BAR World-class customer satisfaction	658.812 BAR Complaint is a gift: using customer feedback as a strategic tool	658.812 BAR Finding the profit in customer satisfaction : translating best practices into bottom-line results	658.812 BAR Customer relationship management	658.812 BAS Customer culture : how FedEx and other great companies put the customer first every day	658.812 BAT Leading through relationship marketing: how winning organisations leverage stakeholder relationships to improve business performance	658.812 BEC Customer service and the telephone	Next

Includes bibliographical references and index

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