Customer relationship management Kristin Anderson, Carol Kerr

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Publication details: New York McGraw-Hill c2002Description: xii, 164 p. ; 23 cmISBN:

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Holdings
Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 AND (Browse shelf(Opens below))	Available		490706

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Previous	658.8106 DIA Perfect phrases for sales presentations : hundreds of ready-to-use phrases for delivering powerful presentations that close every sale	658.812 ALE Keeping clients for life	658.812 AND Personal selling : building customer relationships and partnerships	658.812 AND Customer relationship management	658.812 ANT Call center benchmarking : how good is "good enough"	658.812 ANT Call center performance enhancement using simulation and modeling	658.812 ANT Customer relationship management : the bottom line to optimizing your ROI	Next

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