Creating customer evangelists : how loyal customers become a volunteer sales force Ben McConnell, Jackie Huba

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Publication details: Chicago Dearborn Trade Pub. c2003Description: x, 214 p. : ill. ; 24 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.8 MCC (Browse shelf(Opens below))	Available		284783

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Includes bibliographical references (p. 197-207) and index

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