Cases in call center management : great ideas (th)at work Richard Feinberg, Ko de Ruyter, Lynne Bennington

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Publication details: West Lafayette, Ind Ichor Business Books c2005Description: x, 356 p. : ill. ; 28 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 FEI (Browse shelf(Opens below))	Available		424826

Includes bibliographical references (p. 341-351) and index

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