Loyalty rules: how today's leaders build lasting relationships Frederick F. Reichheld

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Publication details: Boston, MA Harward Business School Press 2001Description: xiii, 213 p. ; 23 cmISBN:

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Item type: Books

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Holdings
Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 REI (Browse shelf(Opens below))	Available		504171

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Previous	658.812 RAJ Customer relationship management : organizational and technological perspectives	658.812 RAO Consumer is king : know your rights and remedies	658.812 REI The quest for loyalty : creating value through partnership	658.812 REI Loyalty rules: how today's leaders build lasting relationships	658.812 REI Competing for customers and winning with value : breakthrough strategies for market dominance	658.812 REY A practical guide to CRM : building more profitable customer relationships	658.812 ROB Customer loyalty : a guide for time travelers	Next

Includes Index

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