Managers first: customer service : competency guide National Restaurant Association

Publication details: Upper Saddle River, NJ Pearson Prentice Hall 2007Description: x,100p.:ill. ;29cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 NAT (Browse shelf(Opens below))	Available		211832

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Previous	658.812 MOS The paradox of excellence : how great performance can kill your business	658.812 MUK Customer relationship management : a strategic approach to marketing	658.812 MUR Converting customer value : from retention to profit	658.812 NAT Managers first: customer service : competency guide	658.812 NAT The nuts and bolts of CRM : customer relationship management	658.812 NEW Why CRM doesn't work : how to win by letting customers manage the relationship	658.812 NEW Why Crm Doesn'T Work	Next

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