Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company Robert Spector

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Publication details: Hoboken, NJ Wiley 2001Description: xiii, 226 p. ; 23 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.871 SPE (Browse shelf(Opens below))	Available		313572

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Includes index

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