Leading through relationship marketing: how winning organisations leverage stakeholder relationships to improve business performance Richard Batterley

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Publication details: New Delhi Tata McGraw-Hill Publishing Company 2003Description: x, 206pISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 BAT (Browse shelf(Opens below))	Available		255742

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Previous	658.812 BAR Finding the profit in customer satisfaction : translating best practices into bottom-line results	658.812 BAR Customer relationship management	658.812 BAS Customer culture : how FedEx and other great companies put the customer first every day	658.812 BAT Leading through relationship marketing: how winning organisations leverage stakeholder relationships to improve business performance	658.812 BEC Customer service and the telephone	658.812 BEC A guide to coding compliance	658.812 BEL Managing knock your socks off service	Next

Includes index

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