Improving customer satisfaction loyalty and profit Michael D. Johnson, Anders Gustafsson

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Publication details: San Francisco, CA Jossey-Bass 2000Description: 214 p.; 23 cmISBN:

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Item type: Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	338.516 JOH (Browse shelf(Opens below))	Available		126026

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