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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze
Publication details: New York American Management Association c2010Description: xvi, 170 p. ; 24 cmISBN:- 9780814415382
- 2009031674
- HF5415.5 .I543 2010 658.8/12
| Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|
| Anna Centenary Library | HF5415.5 .I543 2010 658.8/12 (Browse shelf(Opens below)) | Available | 256653 |
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Includes bibliographical references and index
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