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Exceptional customer service : exceed customer expectations to build loyalty & boost profits Lisa Ford, David McNair, and William Perry
Publication details: Avon, MA Adams Business c2009Edition: 2nd edDescription: xi, 208 p. : ill. ; 22 cmISBN:- 9781605500386
- 658.812 FOR
| Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|
| Anna Centenary Library | 658.812 FOR (Browse shelf(Opens below)) | Available | 426149 |
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| 658.812 FIN Implementing CRM : from technology to knowledge | 658.812 FJE Electronic customer relationship management | 658.812 FLU The real-time contact center | 658.812 FOR Exceptional customer service : exceed customer expectations to build loyalty & boost profits | 658.812 FOR Exceptional customer service : going beyond your good service to exceed the customer's expectation | 658.812 FOS How to be better at customer | 658.812 FRA Customer care |
Includes index
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