Evaluation and quality development : principles of impact-based quality management Reinhard Stockmann ; [translated by Daniel Durling]

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Publication details: Bern Peter Lang 2008Description: 362 p. : ill. ; 22 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.4013 STO (Browse shelf(Opens below))	Available		222560

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Previous	658.4013 SPI Transforming performance measurement : rethinking the way we measure and drive organizational success	658.4013 SPR The ultimate improvement cycle : maximizing profits through the integration of lean, six sigma, and the theory of constraints	658.4013 SRE Continual improvement process	658.4013 STO Evaluation and quality development : principles of impact-based quality management	658.4013 SUG Total quality management	658.4013 SUG Total quality management	658.4013 SUM Quality management : creating and sustaining organizational effectiveness	Next

Previously published in German, Spanish and Chinese versions--Vid. p.7. Includes bibliographical references (p. 281-331)

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