Customer-driven services management S. Balachandran

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Publication details: New Delhi ; Thousand Oaks, CA Response Books ; SAGE Publications 2004Edition: 2nd edDescription: xiii, 304 p. ; 22 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.8120954 BAL (Browse shelf(Opens below))	Available		159338

Includes bibliographical references (p. [292]-294) and index

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