Customer-driven operations : aligning quality tools and business processes for customer excellence Christopher K. Ahoy

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Publication details: New York McGraw-Hill 2009Description: xiv, 272 p. : ill. ; 24 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.5 AHO (Browse shelf(Opens below))	Available		490672

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Includes bibliographical references (p. 257-261) and index

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