Search the Library Catalogue
Customer relationship management : the bottom line to optimizing your ROI Jon Anton, Natalie L. Petouhoff
Publication details: Upper Saddle River, N.J Prentice Hall 2002Description: xviii, 254 p. : ill. ; 24 cmISBN:- 9780130990693
- 2001056579
- 658.812 ANT
| Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|
| Anna Centenary Library | 658.812 ANT (Browse shelf(Opens below)) | Available | 214121 |
Browsing Anna Centenary Library shelves Close shelf browser (Hides shelf browser)
| 658.812 AND Customer relationship management | 658.812 ANT Call center benchmarking : how good is "good enough" | 658.812 ANT Call center performance enhancement using simulation and modeling | 658.812 ANT Customer relationship management : the bottom line to optimizing your ROI | 658.812 BAB Customer Retention | 658.812 BAR World-class customer satisfaction | 658.812 BAR Complaint is a gift: using customer feedback as a strategic tool |
Includes bibliographical references (p. 246-249) and index
There are no comments on this title.
Log in to your account to post a comment.