Customer loyalty : how to earn it, how to keep it Jill Griffin ; foreword by Robert T. Herres

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Publication details: San Francisco, CA Jossey-Bass c2002Edition: New and rev. edDescription: xvi, 252 p. : ill. ; 24 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 GRI (Browse shelf(Opens below))	Available		129293

Includes bibliographical references and indexes

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