Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior Kerry Patterson ... [et al.]

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Publication details: New York McGraw-Hill c2005Description: xviii, 284 p. : ill. ; 23 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	303.69 PAT (Browse shelf(Opens below))	Available		491389

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Previous	303.69 NAD The social psychology of intergroup reconciliation	303.69 NIG On the same side : 133 stories to help resolve conflict	303.69 PAN Gendered peace : women's struggles for post-war justice and reconciliation	303.69 PAT Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior	303.69 POT Trauma, truth and reconciliation : healing damaged relationships	303.69 PRA The UN Security Council and informal groups of states : complementing or competing for governance?	303.69 RAF I hate conflict! : seven steps to resolving differences with anyone in your life	Next

Includes bibliographical references (p. 271-272) and index

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