Complaint is a gift: using customer feedback as a strategic tool Janelle Barlow and Claus Moller

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Publication details: New Delhi Tata McGraw-Hill Publishing Company 2003Description: x,222p.; 23cmISBN:

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Item type: Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 BAR (Browse shelf(Opens below))	Available		257417

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Previous	658.812 ANT Customer relationship management : the bottom line to optimizing your ROI	658.812 BAB Customer Retention	658.812 BAR World-class customer satisfaction	658.812 BAR Complaint is a gift: using customer feedback as a strategic tool	658.812 BAR Finding the profit in customer satisfaction : translating best practices into bottom-line results	658.812 BAR Customer relationship management	658.812 BAS Customer culture : how FedEx and other great companies put the customer first every day	Next

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