Competing in a service economy : how to create a competitive advantage through service development and innovation Anders Gustafsson, Michael D. Johnson

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Publication details: San Francisco, CA Jossey-Bass c2003Edition: 1st edDescription: xv, 190 p. : ill. ; 24 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 GUS (Browse shelf(Opens below))	Available		126025

Includes bibliographical references (p. 173-181) and index

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