CMMI for services : guidelines for superior service Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum

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Publication details: Boston Addison-Wesley c2010Description: xxi, 691 p. : ill. ; 25 cmISBN:

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Item type: Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	005.1 FOR (Browse shelf(Opens below))	Available		294527

Includes bibliographical references and index

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