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Call center benchmarking : how good is "good enough" by Jon Anton and David Gustin ; assisted by Stijn Spit
Publication details: West Lafayette, Ind Ichor Business Books/Purdue University Press c2000Description: viii, 84 p. : ill. ; 23 cmISBN:- 9781557532152
- 27224
- 658.812 ANT
| Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|
| Anna Centenary Library | 658.812 ANT (Browse shelf(Opens below)) | Available | 424829 |
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| 658.812 ALE Keeping clients for life | 658.812 AND Personal selling : building customer relationships and partnerships | 658.812 AND Customer relationship management | 658.812 ANT Call center benchmarking : how good is "good enough" | 658.812 ANT Call center performance enhancement using simulation and modeling | 658.812 ANT Customer relationship management : the bottom line to optimizing your ROI | 658.812 BAB Customer Retention |
Includes bibliographical references (p. 75-76) and index
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