Business process management and balanced scorecard : using processes as strategic drivers Ralph F. Smith

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Publication details: Hoboken, NJ J. Wiley & Sons c2007Description: x, 227 p. : ill. ; 24 cmISBN:

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Item type: Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.51 SMI (Browse shelf(Opens below))	Available		130069

Includes index

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