Breaking through : implementing customer focus in enterprises Sandra Vandermerwe

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Publication details: New York Palgrave Macmillan 2004Description: xi, 209 p. : ill. ; 24 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 VAN (Browse shelf(Opens below))	Available		306190

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Previous	658.812 THO Crowd surfing: surviving and thriving in the age of consumer empowerment	658.812 TIM Customer service : career success through customer loyalty	658.812 URB Don't just relate-- advocate! : a blueprint for profit in the era of customer power	658.812 VAN Breaking through : implementing customer focus in enterprises	658.812 VEN வாடிக்கையாளர் சேவை மூலம் வியாபார வெற்றி! = Customer service	658.812 VEN வாடிக்கையாளர் சேவை மூலம் வியாபார வெற்றி! = Customer service	658.812 VEN வாடிக்கையாளர் சேவை மூலம் வியாபார வெற்றி! = Customer service	Next

Includes bibliographical references (p. 191-198) and index

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