Bottom-line call center management : creating a culture of accountability and excellent customer service David L. Butler

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Publication details: Amsterdam ; Boston Elsevier Butterworth-Heinemann c2004Description: xxi, 179 p. : ill. ; 23 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 BUT (Browse shelf(Opens below))	Available		341409

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Includes bibliographical references and index

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