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Winning the service game (Record no. 97207)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00756nam a2200241Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s1995##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780875845708 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 SCH |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Schneider, Benjamin |
| 245 ## - TITLE STATEMENT | |
| Title | Winning the service game |
| Statement of responsibility, etc | Benjamin Schneider, David E. Bowen |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Boston |
| Name of publisher | Harvard Business School |
| Year of publication | c1995 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xi, 295 p. : ill. ; 25 cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references (p. 261-283) and index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services - Management |
| Topical Term | Employees - Training of |
| Topical Term | Incentives in industry |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bowen, David Earl |
| 991 ## - | |
| -- | 100703 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 09.10.2020 | 658.812 SCH | 504586 | 09.10.2020 | English Books |