Search the Library Catalogue
When customers think we don't eare: ending actions that self-destruct companies, customer service and jobs (Record no. 94917)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00676nam a2200217Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2008##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780070138636 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 BUC |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Buchanan, Richard W |
| 245 ## - TITLE STATEMENT | |
| Title | When customers think we don't eare: ending actions that self-destruct companies, customer service and jobs |
| Statement of responsibility, etc | Richard W. Buchanan |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New York |
| Name of publisher | The McGraw-Hill Companies |
| Year of publication | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | ix, 230 p. ; 21 cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes Index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer Relationship |
| Topical Term | Marketing |
| 991 ## - | |
| -- | 88580 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 09.10.2020 | 658.812 BUC | 406720 | 09.10.2020 | English Books |