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Unleashing excellence : the complete guide to ultimate customer service (Record no. 86640)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00740nam a2200241Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2010##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780470503805 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 SNO |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Snow, Dennis |
| 245 ## - TITLE STATEMENT | |
| Title | Unleashing excellence : the complete guide to ultimate customer service |
| Statement of responsibility, etc | Dennis Snow, Teri Yanovitch |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Hoboken, NJ |
| Name of publisher | Wiley |
| Year of publication | c2010 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xviii, 238 p. : ill. ; 24 cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. Previous ed.: Sanford, Fla.: DC, 2004 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations |
| Topical Term | Customer services |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Yanovitch, Teri |
| 991 ## - | |
| -- | 111895 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 09.10.2020 | 658.812 SNO | 131982 | 09.10.2020 | English Books |