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The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage (Record no. 62387)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00858nam a2200253Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2008##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781422110232 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 659.1 HES |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Heskett, James L |
| 245 ## - TITLE STATEMENT | |
| Title | The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage |
| Statement of responsibility, etc | James L. Heskett, W. Earl Sasser, Joe Wheeler |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Boston, MA |
| Name of publisher | Harvard Business School |
| Year of publication | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | [iii], 225 p. : ill. ; 25 cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references (p. 209-214) and index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services |
| Topical Term | Employee ownership |
| Topical Term | Word-of-mouth advertising |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sasser, Earl W |
| Personal name | Wheeler, Joe |
| 991 ## - | |
| -- | 90759 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 09.10.2020 | 659.1 HES | 504522 | 09.10.2020 | English Books |