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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : (Record no. 593596)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00499nam a2200181 a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 251025s2008##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780385522724 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | BLA |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Blackshaw, Pete, |
| 245 10 - TITLE STATEMENT | |
| Title | Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher | Crown Business, |
| Year of publication | 2008. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Consumer satisfaction. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | English Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 25.10.2025 | 658.812 BLA | 420219 | 25.10.2025 | English Books |