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Creating customer loyalty : build lasting loyalty using customer experience management (Record no. 565309)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00511nam a22001697a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240916b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780749484309 |
| Paper back/Hardbound | pbk. |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | DAF |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Daffy, Chris |
| 110 ## - MAIN ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Chris Daffy |
| 245 ## - TITLE STATEMENT | |
| Title | Creating customer loyalty : build lasting loyalty using customer experience management |
| Statement of responsibility, etc | Chris Daffy |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | London |
| Name of publisher | Kogan Page |
| Year of publication | 2019 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 247 p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer Relations Management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | English Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 6TH FLOOR, B WING | 02.08.2024 | 658.812 DAF | 697428 | 16.09.2024 | Reference |