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Customer experience management (Record no. 541189)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00696nam a2200205Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240825s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9789388865586 |
| Paper back/Hardbound | hbk |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | HAR |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Harikumar, P.N. |
| 245 #0 - TITLE STATEMENT | |
| Title | Customer experience management |
| Statement of responsibility, etc | P.N.Harikumar and Wilson C. Thomas |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher | Abhijeet Publications |
| Year of publication | 2021 |
| Place of publication | New Delhi |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 288 p. |
| Other physical details | : ill. (black and white) |
| Dimensions | ; 23 cm |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Based on primary data collected from 800 customers, who are acquainted with both offline and online banking services. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Thomas, Wilson C. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | English Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 6TH FLOOR, B WING | 05.07.2024 | 1160.00 | 658.812 HAR | 695185 | 25.08.2024 | English Books | ||||
| Anna Centenary Library | Anna Centenary Library | 6TH FLOOR, A WING | 05.07.2024 | 658.812 HAR | 695186 | 25.08.2024 | English Books |