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The Experience-Centric Organization : How to Win Through Customer Experience (Record no. 540667)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01255nam a2200205Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240825s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9789352138746 |
| Paper back/Hardbound | pbk |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | Eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4013 |
| Item number | CLA |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Clatworthy, Simon David |
| 245 #0 - TITLE STATEMENT | |
| Title | The Experience-Centric Organization : How to Win Through Customer Experience |
| Statement of responsibility, etc | / Simon David Clatworthy |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Year of publication | 2022 |
| Place of publication | Mumbai |
| Name of publisher | Shroff Publishers & Distributors Pvt. Ltd. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xv, 249 p. |
| Other physical details | : ill. |
| Dimensions | ; 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes index |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers. Author Simon clatworthy shows you how to transform your organization into one that aligns your customers’ experiential journey with platforms, organizational structures, and strategic alliances. Rather than treat customer experience as an add-on to product and service design, you’ll discover how experience-centricity can drive the whole organization.<br/> |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Change Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | English Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 6TH FLOOR, A WING | 17.06.2024 | 1050.00 | 658.4013 CLA | 692121 | 25.08.2024 | Books | ||||
| Anna Centenary Library | Anna Centenary Library | 6TH FLOOR, A WING | 17.06.2024 | 1050.00 | 658.4013 CLA;1 | 692122 | 25.08.2024 | English Books |