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"Customer loyalty guaranteed : create, lead, and sustain remarkable customer service" (Record no. 464879)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00618nam a2200193Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 210417s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781598694680 |
| -- | 1598694685 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 BEL |
| Item number | 22.658.812 BEL |
| 245 #0 - TITLE STATEMENT | |
| Title | "Customer loyalty guaranteed : create, lead, and sustain remarkable customer service" |
| Statement of responsibility, etc. | Customer loyalty guaranteed create lead and sustain remarkable customer service |
| 250 ## - EDITION STATEMENT | |
| Remainder of edition statement | "xxi, 233 p. ; 18x13 cm., pbk" |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Delhi |
| Name of publisher, distributor, etc. | Viva |
| Date of publication, distribution, etc. | 2009 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | "Bell, Chip R" |
| Numeration | Chip R. Bell and John R. Patterson. |
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