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000 -LEADER | |
---|---|
fixed length control field | 00650nam a2200217Ia 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 191130s2004##################000#0#eng## |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780793188239 |
022 ## - INTERNATIONAL STANDARD SERIAL NUMBER | |
International Standard Serial Number | 2004012316 |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | ACL |
Transcribing agency | ACL |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 GRO |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Scott Gross, T |
245 ## - TITLE STATEMENT | |
Title | Positively outrageous service : how to delight and astound your customers and win them for life |
Statement of responsibility, etc. | T. Scott Gross |
250 ## - EDITION STATEMENT | |
Edition statement | 2nd ed |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | Chicago, IL |
Name of publisher, distributor, etc. | Dearborn Trade Pub |
Date of publication, distribution, etc. | 2004 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xii, 211 p. ; 23 cm |
500 ## - GENERAL NOTE | |
General note | Includes index |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer services |
990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
Link information for 9XX fields | d1a2284dac10000c5d7c3a6c78351595 |
991 ## - | |
-- | 117158 |
Withdrawn status | Lost status | Materials specified (bound volume or other part) | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
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pbk | Anna Centenary Library | Anna Centenary Library | 09.10.2020 | 658.812 GRO | 459702 | 09.10.2020 | 09.10.2020 | English Books |