Positively outrageous service : how to delight and astound your customers and win them for life (Record no. 40345)

MARC details
000 -LEADER
fixed length control field 00650nam a2200217Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 191130s2004##################000#0#eng##
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780793188239
022 ## - INTERNATIONAL STANDARD SERIAL NUMBER
International Standard Serial Number 2004012316
040 ## - CATALOGING SOURCE
Original cataloging agency ACL
Transcribing agency ACL
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 GRO
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Scott Gross, T
245 ## - TITLE STATEMENT
Title Positively outrageous service : how to delight and astound your customers and win them for life
Statement of responsibility, etc. T. Scott Gross
250 ## - EDITION STATEMENT
Edition statement 2nd ed
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Chicago, IL
Name of publisher, distributor, etc. Dearborn Trade Pub
Date of publication, distribution, etc. 2004
300 ## - PHYSICAL DESCRIPTION
Extent xii, 211 p. ; 23 cm
500 ## - GENERAL NOTE
General note Includes index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA]
Link information for 9XX fields d1a2284dac10000c5d7c3a6c78351595
991 ## -
-- 117158
Holdings
Withdrawn status Lost status Materials specified (bound volume or other part) Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    pbk     Anna Centenary Library Anna Centenary Library 09.10.2020   658.812 GRO 459702 09.10.2020 09.10.2020 English Books

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