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A practical guide to complaints handling in the context of clinical governance (Record no. 358296)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00749nam a2200217Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2001##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780443070235 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 362.10680941 GUN |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Gunn, Chris |
| 245 ## - TITLE STATEMENT | |
| Title | A practical guide to complaints handling in the context of clinical governance |
| Statement of responsibility, etc | Chris Gunn ; foreword by Michael Buckley |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Edinburgh |
| Name of publisher | Churchill Livingstone |
| Year of publication | c2001 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xiii, 235 p. ; 24 cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Great Britain. - National Health Service |
| Topical Term | Negotiating -- methods -- Great Britain |
| Topical Term | Patient Satisfaction -- Great Britain |
| 991 ## - | |
| -- | 391415 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 17.10.2020 | 362.10680941 GUN | 242042 | 17.10.2020 | English Books |