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A practical guide to call center technology (Record no. 358289)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00808nam a2200229Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2001##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781578200948 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.84 WAI |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Waite, Andrew J |
| 245 ## - TITLE STATEMENT | |
| Title | A practical guide to call center technology |
| Statement of responsibility, etc | by Andrew J. Waite |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Gilroy, CA : Berkeley, CA |
| Name of publisher | cm.P Books ; Distributed to the book trade in U.S. and Canada by Publishers Group West |
| Year of publication | 2001 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | iv, 497 p. : ill. ; 23 cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Call centers - Management |
| Topical Term | Customer services - Communication systems |
| Topical Term | Customer services - Management |
| Topical Term | Telephone in business |
| Topical Term | Telephone systems - Management |
| 991 ## - | |
| -- | 79223 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 17.10.2020 | 658.84 WAI | 330142 | 17.10.2020 | English Books |