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A guide to service desk concepts (Record no. 341438)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00740nam a2200241Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2010##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780324785067 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | ACL |
| Transcribing agency | ACL |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 004.0688 KNA |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Knapp, Donna |
| 245 ## - TITLE STATEMENT | |
| Title | A guide to service desk concepts |
| Statement of responsibility, etc. | Donna Knapp |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boston |
| Name of publisher, distributor, etc. | Cengage Learning, Course Technology |
| Date of publication, distribution, etc. | ©2010 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix, 396 p. : ill. ; 24 cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Computer industry-Customer services-Management |
| Topical term or geographic name entry element | Computer service industry |
| Topical term or geographic name entry element | Computer technical support |
| Topical term or geographic name entry element | Management information systems |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
| Link information for 9XX fields | d3d4ee47ac10000c5d9a2296bcb57194 |
| 991 ## - | |
| -- | 238489 |
| Withdrawn status | Lost status | Materials specified (bound volume or other part) | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| pbk | Anna Centenary Library | Anna Centenary Library | 15.10.2020 | 004.0688 KNA | 185670 | 15.10.2020 | 15.10.2020 | English Books |