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The CRM handbook : a business guide to customer relationship management (Record no. 292811)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00641nam a2200193Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2002##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780201730623 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 DYC |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Dyché, Jill |
| 245 ## - TITLE STATEMENT | |
| Title | The CRM handbook : a business guide to customer relationship management |
| Statement of responsibility, etc | Jill Dyché |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Boston, MA |
| Name of publisher | Addison Wesley |
| Year of publication | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xxiv, 307 p. : ill. ; 24 cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references (p. 281-286) and index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations - Management |
| 991 ## - | |
| -- | 115389 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 15.10.2020 | 658.812 DYC | 213657 | 15.10.2020 | English Books | ||||
| Anna Centenary Library | Anna Centenary Library | 15.10.2020 | 658.812 DYC | 94268 | 15.10.2020 | English Books |