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Do the right thing : how dedicated employees create loyal customers and large profits (Record no. 256439)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00789nam a2200229Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2008##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780132343343 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 387.70683 PAR |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Parker, James F |
| 245 ## - TITLE STATEMENT | |
| Title | Do the right thing : how dedicated employees create loyal customers and large profits |
| Statement of responsibility, etc | James F. Parker |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Upper Saddle River, N.J |
| Name of publisher | Wharton School Pub |
| Year of publication | c2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | ix, 263 p. : ill. ; 21 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Airlines - United States - Management |
| Topical Term | Customer relations - United States |
| Topical Term | Customer services - United States |
| Topical Term | Southwest Airlines Co. - Management |
| 991 ## - | |
| -- | 340901 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 13.10.2020 | 387.70683 PAR | 212656 | 13.10.2020 | English Books |