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Customer loyalty guaranteed : create, lead, and sustain remarkable customer service (Record no. 254236)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00738nam a2200229Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2009##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781598694680 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 BEL |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Bell, Chip R |
| 245 ## - TITLE STATEMENT | |
| Title | Customer loyalty guaranteed : create, lead, and sustain remarkable customer service |
| Statement of responsibility, etc | Chip R. Bell and John R. Patterson |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Delhi |
| Name of publisher | Viva |
| Year of publication | 2009 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xxi, 233 p. ; 18x13 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer loyalty |
| Topical Term | Customer relations |
| Topical Term | Customer services |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Patterson, John R |
| 991 ## - | |
| -- | 451267 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 13.10.2020 | 658.812 BEL | 580766 | 13.10.2020 | English Books | ||||
| Anna Centenary Library | Anna Centenary Library | 13.10.2020 | 658.812 BEL | 580767 | 13.10.2020 | English Books |