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IT services : costs, metrics, benchmarking, and marketing (Record no. 221854)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00822nam a2200241Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2000##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780130191953 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 004.0688 TAR |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Tardugno, Anthony F |
| 245 ## - TITLE STATEMENT | |
| Title | IT services : costs, metrics, benchmarking, and marketing |
| Statement of responsibility, etc | Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Upper Saddle River, NJ |
| Name of publisher | Prentice Hall PTR |
| Year of publication | c2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xvii, 201 p. : ill. ; 25 cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Computer industry - Customer services |
| Topical Term | Computer service industry |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | DiPasquale, Thomas R |
| Personal name | Matthews, Robert E |
| 991 ## - | |
| -- | 59434 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 13.10.2020 | 004.0688 TAR | 314793 | 13.10.2020 | English Books |