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Finding the profit in customer satisfaction : translating best practices into bottom-line results (Record no. 183932)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00745nam a2200217Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s1999##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780809228430 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 BAR |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Barsky, Jonathan D |
| 245 ## - TITLE STATEMENT | |
| Title | Finding the profit in customer satisfaction : translating best practices into bottom-line results |
| Statement of responsibility, etc | Jonathan Barsky ; foreword by George M.C. Fisher |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Lincolnwood, Ill |
| Name of publisher | Contemporary Books |
| Year of publication | c1999 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xv, 160 p. : ill. ; 23 cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations |
| Topical Term | Customer services |
| 991 ## - | |
| -- | 113791 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 13.10.2020 | 658.812 BAR | 313581 | 13.10.2020 | English Books |