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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization (Record no. 179392)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00859nam a2200241Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2010##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780814415382 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | HF5415.5 .I543 2010 658.8/12 |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Inghilleri, Leonardo |
| 245 ## - TITLE STATEMENT | |
| Title | Exceptional service, exceptional profit : the secrets of building a five-star customer service organization |
| Statement of responsibility, etc | Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New York |
| Name of publisher | American Management Association |
| Year of publication | c2010 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xvi, 170 p. ; 24 cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Consumer satisfaction |
| Topical Term | Customer loyalty |
| Topical Term | Customer services |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Solomon, Micah |
| 991 ## - | |
| -- | 100768 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 13.10.2020 | HF5415.5 .I543 2010 658.8/12 | 256653 | 13.10.2020 | English Books |