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Exceptional customer service : exceed customer expectations to build loyalty & boost profits (Record no. 179386)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00706nam a2200229Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2009##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781605500386 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 FOR |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Ford, Lisa |
| 245 ## - TITLE STATEMENT | |
| Title | Exceptional customer service : exceed customer expectations to build loyalty & boost profits |
| Statement of responsibility, etc | Lisa Ford, David McNair, and William Perry |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Avon, MA |
| Name of publisher | Adams Business |
| Year of publication | c2009 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xi, 208 p. : ill. ; 22 cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | McNair, David |
| Personal name | Perry, William |
| 991 ## - | |
| -- | 23891 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 13.10.2020 | 658.812 FOR | 426149 | 13.10.2020 | English Books |