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Customer service and the telephone (Record no. 143607)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00695nam a2200229Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s1994##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780786302246 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 BEC |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Becker, Dennis |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service and the telephone |
| Statement of responsibility, etc | Dennis Becker, Paula Borkum Becker |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Burr Ridge, Ill |
| Name of publisher | Irwin Professional Pub./Mirror Press |
| Year of publication | c1994 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xvii, 94 p. : ill. ; 23 cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services |
| Topical Term | Telephone etiquette |
| Topical Term | Telephone in business |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Becker, Paula Borkum |
| 991 ## - | |
| -- | 99313 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 12.10.2020 | 658.812 BEC | 491070 | 12.10.2020 | English Books |