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Crafting customer value : the art and science (Record no. 140731)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00540nam a2200181Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2002##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781557532312 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 DUC |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Duchessi, Peter |
| 245 ## - TITLE STATEMENT | |
| Title | Crafting customer value : the art and science |
| Statement of responsibility, etc | Peter Duchessi |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | West Lafayette, Ind |
| Name of publisher | Purdue University Press |
| Year of publication | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xi,193 p. : ill. ; 24cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations |
| 991 ## - | |
| -- | 100099 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 12.10.2020 | 658.812 DUC | 492524 | 12.10.2020 | English Books |