Search the Library Catalogue
Call center success : essential skills for CSRs (Record no. 122649)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00652nam a2200217Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2000##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9788176495271 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812068 FIN |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Finch, Lloyd C |
| 245 ## - TITLE STATEMENT | |
| Title | Call center success : essential skills for CSRs |
| Statement of responsibility, etc | Lloyd C. Finch |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Menlo Park, Calif |
| Name of publisher | Crisp Learning |
| Year of publication | 2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | vi, 120 p. : ill. ; 26 cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references (p. 118-119) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Call centers |
| Topical Term | Telephone etiquette |
| 991 ## - | |
| -- | 93955 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 12.10.2020 | 658.812068 FIN | 310935 | 12.10.2020 | English Books |