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Call center operation : design, operation and maintenance (Record no. 122646)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00549nam a2200181Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2003##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781555582777 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 SHA |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Sharp, Duane |
| 245 ## - TITLE STATEMENT | |
| Title | Call center operation : design, operation and maintenance |
| Statement of responsibility, etc | Duane Sharp |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Amsterdam |
| Name of publisher | Digital Press an Imprint of Elsevier |
| Year of publication | 2003 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xiii,303p.:ill.;24cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Call Center-Management |
| 991 ## - | |
| -- | 98666 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 12.10.2020 | 658.812 SHA | 311399 | 12.10.2020 | English Books |